FAQ

Are the items listed for sale currently in stock   All inventory and stock levels are kept up to date as best as possible, however sometimes administrative errors can occur. If an item was ordered and not in stock, we will notify you right away with an apology and issue a prompt refund.

Can I order items that are not available on your website?   What we have for sale is what is in stock and if an item is no longer being manufactured, we cannot obtain more product. Product availability depends on the manufacturer.

Are your products available for 'drop-shipping'?   All products listed for sale are in stock - For quality control purposes, and to ensure quick shipping to our customers we do not engage in drop-shipping.

I'm not sure what product to buy. Can you help? Absolutely! Feel free to send us an email and we'd be happy to help you find what product is best for you.

I have opened the product without using it. Can I return it? Unopened items* can be returned for a store credit or a refund in the full amount paid for the item minus the return shipping costs. Original packaging must be intact to qualify *Some products may be final sale due to sanitary reasons - those products will have a note on the initial receipt.

What happens after I place an order? Once you place an order, you will receive a confirmation email. Within 1-2 business days you will receive a shipping confirmation email with a tracking number.

Where is your store located? artondeck.com is an online shop and gallery. We are based in Toronto, Canada.

Do you accept cash? We prefer electronic transactions, however we can arrange for in-person cash transactions in the Greater Toronto, ON, Canada area.

Do you accept Email Money Transfers and postal Money Orders? We accept email money transfers from Canadian residents from Canadian banking institutions only. For Money Orders and International Transfers, please contact us ahead of time to make arrangements.

I’m an artist or brand-owner and would like to partner with your shop. We are interested in working with artists and artist-led and art-themed skateboard companies and brands. Please contact us to discuss opportunities for collaborations and partnerships.

Can I pick up an item in person to save on Shipping Costs? If you are located within the GTA (Greater Toronto, ON - Canada Area). We will only consider drop-offs for actual civic addresses (no PO Box or commercial addresses). Depending on your location we may agree to meet in person, or use a local courier for same or next day delivery at a lower cost than Canada Post.

Do I pay taxes on purchases? Taxes are added to Canadian Orders in Ontario (HST13%), and GST in the remaining provinces.